Important Community Notice

Last updated 8.15am, 10 July 2020

The health and safety of our community and staff is our top priority.

We want to thank you for assisting us in this challenging time. By following government restrictions and advice, you are keeping our community safe.

These past few months have been difficult for families everywhere. At Rookwood General Cemetery, we've been making changes to our services during COVID-19 to ensure we remain committed to keeping everyone safe while remembering the lives of their loved ones.

The NSW Government has announced further easing of restrictions. As a result, we are updating our procedures as part of the measured plan to return to normalcy and business-as-usual.

In accordance with NSW Government restrictions:

  • Capacity for all funerals and memorial services must not exceed one attendee per 4 square metres for a funeral or memorial service.
  • Small places of public worship, funeral homes or crematoriums can have up to 50 attendees (without the 4 square metre rule) provided non-household contacts can maintain 1.5 metres of physical distance. See below (live streaming is available in the All Souls).
  • Funeral directors are required to record the names and telephone numbers of all persons attending a service.
  • Outdoor gatherings can have up to 20 people.
  • Village Café at Rookwood is available for take-away and will seat up to 10 patrons at any one time.
  • Village Functions at Rookwood are open for bookings for memorial events.

 

Ceremonial Venues

Max. Capacity due to COVID-19

All Souls

Up to 50 people – Non-household guests maintaining 1.5 meters of physical distance

Chapel of Eternal Rest

Up to 50 people – Non-household guests maintaining 1.5 meters of physical distance

Saint Athanasios Greek Orthodox Church

Up to 50 people – Non-household guests maintaining 1.5 meters of physical distance

Beit Tephilla

3 people

Village Café  10 people
Village Functions @ Rookwood

see below

 

Village Functions at Rookwood

Max. Capacity due to COVID-19

Sapphire Room + Emerald Courtyard 

Min. booking: 50. Max. capacity: 110.

Max, 34 guests inside the room and the remainder must be in the outside area.

Topaz Room + Emerald Courtyard

Min. booking: 30.  Max. capacity: 80.

Max, 17 guests inside the room and the remainder must be in the outside area.

Amber Room + Veranda

Min. booking: 20. Max. capacity: 30. 

Max. 17 guests inside the room and the remainder must be in the outside area.

Video conferencing facilities are available in the All Souls venue, which can be used for streaming services.

All chapels will be cleaned after each service, meeting rooms after each meeting, and offices at the end of each day.

We will no longer be accepting payment via cash for any of our services. Please assist us by making alternative arrangements, such as paying by credit card, direct deposit, or cheque.

Burial and cremation services will continue to be offered 7 days per week, however office hours have temporarily changed to 7.30am - 4.00pm. The office will be closed on weekends, with Client Services representatives available via phone on Saturdays from 9.00am – 1.00pm and Sundays from 9.00am – 3.00pm.

COVID-19 has affected the shipping and importing of materials all over the world, and as such we are experiencing delays in delivering memorial orders. We apologise for any inconvenience caused and thank you for your patience.

To keep the community safe we have cancelled all events and tours, including HIDDEN Rookwood Sculptures. Over the coming months we will be announcing virtual tours and events. We will update you on new initiatives to connect with your loved ones in Rookwood soon.

Please be assured that we are here to help families through this difficult time and we will continue to implement safety measures to keep our community safe.

When visiting the cemetery, please ensure that you do so in accordance with NSW Government restrictions and we urge you to follow advice regarding social distancing.