Providing Complaints and Compliments

At Rookwood General Cemetery, we are committed to delivering high-quality services that meet the diverse needs of our families and stakeholders. 

Client feedback is an essential part of our service delivery process, and we value the opportunity to improve our products, services and responses through our complaints handling process.

It is also important for us to know what we are doing well. By telling us when we have exceeded your expectations, we can apply best practice across our services and recognise the efforts of our people.

For more information, view our Complaints and Compliments Fact Sheet.

How to lodge a complaint or compliment

You can make a complaint verbally or in writing with our Complaints Management team, through one of the following contact points:

Email: complaints@mmplm.com.au

Phone: 1300 503 322

Post: PO Box 291, Lidcombe NSW 1825 Australia