Information for Funeral Directors

Last updated 3.49pm, 22 July 2021

The health and safety of our community and staff is our top priority.

At Rookwood General Cemetery, we have been making changes to our services during COVID-19 to ensure we remain committed to keeping everyone safe while remembering the lives of their loved ones.

A maximum of 10 people can attend a funeral or memorial service or a gathering afterwards in Greater Sydney. In addition to the 10 people attending the service, there may also be

    • a person conducting the service
    • other people who are necessary for the preparation and conduct of the service.

We have implemented the following changes to align with current restrictions as set by NSW Health:

  • All cemetery visitors are required to check in using the Service NSW QR Code.
  • Funeral directors are required to record the names and telephone numbers of all persons attending a service.
  • Masks are compulsory in all indoor non-residential settings. Funeral Directors and their staff are now required to wear masks at all times when on site, including during services at graveside.
  • Access to Rookwood Cemetery is available from Lidcombe East St Gates (near Lidcombe Station) and Strathfield Weeroona Rd Gates. The Sheehy Avenue East Street Gate entrance will be closed until further notice.
  • We’ve reduced the price of hiring the All Souls ceremonial venue. Weekday services are now $620. (Previously $950).
  • We will no longer be accepting payment via cash or cheque for any of our services. Please assist us by making alternative arrangements, such as paying by credit card or direct deposit.
  • Burial and cremation services will continue to be offered 7 days per week.
  • The office will be closed for face-to-face general enquiries, with Client Services representatives available via phone on weekdays (7.30am - 4.00pm),  Saturdays (9.00am – 1.00pm), and Sundays (9.00am – 3.00pm). 
  • RGC's Funeral Director office is closed, with the drop box provided outside the office for your paperwork to be placed when you arrive and check in for your funeral service.  We ask that you wait for our Concierge to lead your cortege to grave side. Canopies, chairs, tissues and water bottles will not be provided by RGC at services until further notice

Venue capacities

Chapel Venues Max. Capacity due to COVID-19

  All Souls

  10 (Live-streaming is available)

There are new barricades to assist with maintaining capacity. Please block entry once numbers have been reached. Additional guests can listen to the service from the grassed area to the side or across the road.

  Chapel of Eternal Rest

  10 people

  Saint Athanasios Greek Orthodox Church

  10 people (funerals only)

  Beit Tephilla

  3 people

Function venues

Max. Capacity due to COVID-19

  Sapphire Room + Emerald Courtyard

  Closed until further notice

  Topaz Room + Emerald Courtyard

  Closed until further notice

  Amber Room

  Closed until further notice

Function venue capacities refer to standing room only. When booking the function place, please confirm seating capacity based on your event.